Refund and Return Policy
At TNX — The New X, we want you to feel confident with every purchase. If something isn't right, we're here to help.
1. Right of Withdrawal — 14 Days
If you are a consumer purchasing an eligible product online, you generally have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason.
To exercise this right, you must inform us of your decision before the withdrawal period expires.
You can contact us at thenewxofficial@gmail.com.
After informing us of your withdrawal, you must send the product back within 14 days.
Your statutory consumer rights remain unaffected.
2. Product Condition
You may examine and try on your item as reasonably necessary to determine its nature, characteristics and fit.
Please handle your TNX belt carefully and return it with any accessories and packaging where possible.
You may be responsible for any reduction in the item's value resulting from handling beyond what is necessary to examine it.
3. How to Request a Return
To arrange a return, please email:
Where possible, include your order number and the product you wish to return.
You do not need to provide a reason when exercising your statutory right of withdrawal.
Return address:
Krautstrasse 29A, 4.29
10243, Friedrichschain, Berlin
Germany
4. Return Shipping Costs
For returns under the statutory right of withdrawal, customers are responsible for the direct cost of return shipping, provided they have been properly informed of this before purchase.
If your item arrives damaged, defective or incorrect, please contact us so we can arrange an appropriate solution in accordance with your legal rights.
We recommend using a tracked shipping service.
5. Refunds
If you validly withdraw from your purchase, we will reimburse the payments due, including the cost of our least expensive standard delivery option where applicable.
Refunds will be made without undue delay and no later than 14 days after we receive your withdrawal notice.
We may withhold the refund until we receive the returned goods or you provide evidence that you have sent them back, whichever occurs first.
Refunds will be made using the original payment method unless otherwise expressly agreed without additional costs to you.
6. Personalized and Custom-Made Products
Certain products made to a customer's individual specifications or clearly personalized may be excluded from the statutory right of withdrawal.
This exception does not automatically apply to every hand-painted TNX product.
Where a product qualifies for this exception, we will clearly inform you before you place your order.
Your statutory rights regarding defective or non-conforming products remain unaffected.
7. Sale Items
Products purchased during sales or promotions remain subject to applicable statutory consumer rights, including withdrawal rights where applicable.
8. Damaged, Defective or Incorrect Items
If you receive a damaged, defective or incorrect product, please contact us at thenewxofficial@gmail.com.
Include your order number and, if possible, photographs of the issue.
We will review the situation and provide an appropriate solution in accordance with applicable consumer protection law.
9. Contact Us
For questions about returns, refunds or your order, please contact:
TNX — The New X
Email: thenewxofficial@gmail.com