Shipping Policy
At TNX, we strive to ensure that you receive your products quickly and safely. Below are the details regarding our shipping process:
1. Processing Times
All orders are processed within 3-5 business days (Monday–Friday). Orders placed on weekends or holidays will begin processing on the next business day.
2. Shipping Methods and Costs
We offer the following shipping options:
- Within Germany:
- Estimated Time: 2-4 business days.
- Cost: 4.99,- or Free Shipping on orders over 100,-.
- Within the EU:
- Estimated Time: 3-7 business days (depending on the country)
- Cost: 10-20,-(depending on the country).
Note: Shipping times are estimates and may vary due to external factors such as weather, high demand, or carrier delays.
3. Shipping Destinations
We currently ship to all countries within the EU. We do not currently ship to the US.
4. Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking number. You can use this number to track your package on the carrier's website.
5. Lost or Damaged Packages
If your package has not arrived within the estimated time frame or if you receive a damaged product, please contact us within 48 hours of delivery (or expected delivery) at thenewxofficial@gmail.com We will be happy to assist you in resolving the issue with the carrier.
6. Incorrect Addresses
It is the customer's responsibility to provide a correct and complete shipping address. If a package is returned to our facility due to an incorrect or incomplete address, we will contact you to coordinate a reshipment; the cost of this reshipment will be the customer's responsibility.